eSIM not connecting? Start here.

Frequently asked

Why won't my eSIM QR code scan?

The QR code must be displayed on a second screen - you cannot scan it with the same phone that is installing it. Open the email on a laptop, or use the manual entry / activation link instead.

My eSIM installed but there's no data. What now?

Set the travel eSIM as your Cellular Data line, turn Data Roaming ON for that line only, and toggle airplane mode for ten seconds. Data roaming must be on - it is how the eSIM reaches the local partner network.

Why is my eSIM showing 'No Service'?

Manually select a network: Settings → Cellular → Network Selection → turn off Automatic and pick a listed operator. Also confirm you've actually arrived in a covered country - most travel eSIMs only activate on the local network.

Can I reinstall an eSIM if I delete it?

Most profiles can only be installed once. If you deleted it by accident, contact support and we can re-issue the activation profile - usually within minutes.

Why is my eSIM data so slow?

Check you are on 4G/5G rather than a fallback network, and that you have not used your full high-speed allowance. Moving outdoors or manually re-selecting the operator often fixes a weak roaming attachment.

Do I need to turn data roaming on?

Yes - for the travel eSIM line only. A travel eSIM always connects as a roaming guest on a local partner network, so with roaming off it shows bars but no data. Leave roaming off on your home line.

I never received my activation email. What should I do?

Check spam and any promotions tab first, then use the recovery page to have your eSIM and QR code re-sent to the email you purchased with.

Can I activate an eSIM before I arrive?

Install it at home over Wi-Fi so any issue is resolved before you fly. It stays idle until it finds a covered network at your destination.

Do I need Wi-Fi to install an eSIM?

Yes - the profile downloads over the internet, so you need Wi-Fi or an existing data connection at the moment of install. That is why installing before departure is safest.

Why does my phone say 'Cellular Plan Cannot Be Added'?

That usually means the profile was already installed once, the code was mistyped, or the phone is carrier-locked. Confirm the unlock status, then contact support to have the profile re-issued.